Frequently asked questions
Delivery
What shipping methods are available?
We provide delivery using Omniva or Venipak parcel machines.
How long does delivery usually take?
Usually within 3-6 business days. If the order is urgent, please inform us in advance - we will try to ensure faster production.
What are the shipping costs?
- Omniva: €3.50
- Venipak: €3.00
Orders and personalization
Is it possible to make an individual order?
Yes! Send us the text, image, and description you want – we will prepare a mockup and send it for approval.
Do you offer additional personalization options?
Yes, each decor is customized to the customer's wishes - you can choose the material (organic glass, wood, mirror) and design.
Is it possible to get a discount?
We can offer special discounts for large orders over €100 – write to us!
Returns and changes
Can I return the product?
Personalized products cannot be returned after the mockup has been approved. However, if you receive a defective item (e.g. scratched glass or poor quality printing), please contact us and we will find a solution.
Can I request design changes after approval?
No changes will be made after the layout is approved. Therefore, please check the layout carefully before approval.
Materials and quality
What materials are used in your products?
The decorations are made of organic glass and wood using high-quality UV printing.
What makes your decor special?
ESPdecor combines personalization with sincerity – each decor is created with care, quality materials, and attention to detail.
Questions? We're happy to help!
Reach out via email at info.espdecor@gmail.com or call us at +37128640532. We’ll get back to you within 24 hours.